Refund policy

At MadeHomy, we want our customers to have a positive shopping experience. If there is an issue with your order, we are here to help.

Returns

We accept returns for eligible items within 30 days of delivery.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must include original packaging and accessories, when applicable.
You must provide proof of purchase or your order number.

Some items may not be eligible for return due to their nature, condition, or hygiene requirements. Any applicable exclusions will be noted on the product page.

Return Process

To request a return, please contact us at:

Email: daatydoerp45@outlook.com

Please include:

Your order number
Your name
Reason for the return
Photos of the item if the product is damaged, defective, or incorrect

We will review your request and provide return instructions if your return is approved.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will review the issue and work with you to provide an appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow your payment provider additional time to complete the transaction.

Original Shipping Costs

Shipping costs are generally non-refundable unless the item received was incorrect, defective, or damaged due to an error on our part.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We will do our best to assist you, but changes cannot be guaranteed after an order has entered processing or shipping.